[en] Varicent Incentive Compensation Management Documentation

[en] TS001966420 — Alert Node automated message sent from a Firefox browser with the language set to French replaces special characters with a question mark

[en] Fixed: Resolved an issue where, if using Firefox with the language set to French, setting up an alert node in a workflow causes special characters in automated messages to be replaced with question marks.

[en] Reproduction Steps

[en] 1. Open Firefox.

[en] 2. Set default web browser language to French.

[en] 3. Restart the web browser.

[en] 4. Log in to the admin client.

[en] 5. Add a new workflow.

[en] 6. Create an alert node. Set message type to 'Specified email.' In the body text, include special characters such as accent aigu (é).

[en] 7. Start the workflow.

[en] The result is the automated message sent by the alert node replaces the special characters in the body text with question marks.