[en] Varicent Incentive Compensation Management Documentation

[en] TS002099562 — External tool is failing when run from the scheduler but completes when run locally

[en] Fixed: Resolved an issue where an external tool does not run via Scheduler but completes when run locally.

[en] Reproduction Steps

[en] 1. Create a new model.

[en] 2. Set an external tool that calls a global action such as a database import.

[en] 3. From Scheduler, add a new External Tool schedule and add the task from step 2.

[en] 4. Run the task.

[en] The result is the task fails to run and the live activities progress for the task does not clear, meaning the user cannot run any other global actions.