[en] Manage your inquiry process through Workflow Manager
[en] Leverage the power of Workflow Manager to handle your inquiry process! We're introducing a new way to manage inquiries through Varicent ICM and the Sales Portal. Want one type of inquiry to go to a user's direct manager, but another to proceed directly to an admin? Using Workflow Manager, you can do just that - and much more!
[en] Inquiry workflows are an optional feature and are available only if you are using the newest version of the Sales Portal (Version 2). For more information about workflow inquiries, read: 照会ワークフロー.